User Data Protection
jutabet

1Scope and Application of This Policy

This Privacy Policy (hereinafter referred to as the "Policy") is published by jutabet and applies to all users who access or use the jutabet.onl website, the jutabet mobile application, and all related services provided by this platform.

This Policy explains the types of personal information we collect, the purposes for that collection, how that information is processed and shared, and the rights you hold regarding your data. This Policy also applies to account applicants, active users, and those who have closed their accounts but whose records are still within the set retention period.

If you do not agree with any provision of this Policy, you are required to stop using the jutabet platform and contact our customer support team for further action.

2Personal Information We Collect

jutabet collects personal information from various sources in the following categories:

2.1 Information You Provide Directly

• Full name as stated on your MyKad or valid identity document
• Identity card number (MyKad) or passport number
• Date of birth — for verification of the 21-year age limit
• Email address and mobile phone number
• Account password (stored in encrypted form — not readable by our staff)
• Payment account information including FPX account number, e-wallet names (Touch 'n Go, Boost), and crypto wallet addresses (USDT, BTC, ETH)
• Any documents uploaded for account verification purposes (KYC)

2.2 Information Collected Automatically

• Internet Protocol (IP) address and approximate geographic location
• Device information: type, operating system, model number, unique device identifier
• Browser information: type, version, language settings
• Log records: access time, pages visited, actions performed on the platform
• Cookie data and similar tracking technologies
• Live chat session information with the customer support team

2.3 Information from Third-Party Sources

• Identity verification data from licensed KYC service providers
• Information obtained from payment providers during the processing of deposits and withdrawals
• Fraud prevention data from transaction security services

3Purposes for Using Personal Information

Personal information collected by jutabet is used for the following purposes only:

• Account management: Registration, identity verification, user profile maintenance and password recovery.
• Financial transaction processing: Verification and processing of deposits via Touch 'n Go, DuitNow, FPX, Boost and crypto assets, as well as processing of withdrawals within 5–30 minutes.
• Legal compliance: Meeting Know Your Customer (KYC), Anti-Money Laundering (AML) and international licensing requirements.
• Platform security: Detecting, investigating and preventing fraud, unauthorised access, account misuse and other unlawful activity.
• Service improvement: Analysing usage patterns to improve user experience, platform stability and game availability.
• Service communications: Sending account notifications, promotional updates (if you have consented), support responses and important platform announcements.
• Responsible gambling: Monitoring betting patterns to identify risk indicators and support user protection initiatives.

4Data Sharing and Disclosure

jutabet does not sell, rent or disclose your personal information to third parties for marketing or free-trade purposes. However, in certain situations, your information may be shared with the following categories of parties:

• Payment providers: Data required to process deposits and withdrawals is shared with licensed payment service providers such as DuitNow, FPX, Touch 'n Go, Boost providers and recognised crypto exchange platforms.
• Technical service providers: Companies that support our operations — including cloud computing, cybersecurity, data analytics and customer support services — which are bound by strict confidentiality agreements.
• Game providers: Game information that needs to be shared with licensed game software providers for technical functionality and game fairness auditing purposes.
• Authorities and regulatory bodies: Where there is a valid legal requirement, court order, or official investigation by a competent authority, jutabet may be required to disclose certain information.
• Business merger or acquisition: If jutabet is involved in any corporate restructuring or acquisition, user data may be transferred as part of the business assets, subject to prior notification to users.

In all of the above cases, disclosure is limited to the minimum data required, and the receiving party is obligated to handle that information with a level of protection equal to or greater than that of jutabet.

5Cookies and Tracking Technologies

jutabet uses cookies and similar tracking technologies to improve platform functionality, understand usage patterns and provide a more relevant experience to users.

Types of cookies we use:

• Essential cookies: Required for the basic operation of the platform, including login session verification and security functions. These cookies cannot be disabled.
• Performance cookies: Collect statistical data on how users interact with the platform for technical improvement purposes.
• Functional cookies: Store user preferences such as language settings and display preferences for subsequent sessions.
• Analytics cookies: Used to analyse platform traffic and understand usage patterns in an aggregated and anonymous manner.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of the jutabet platform.

6Data Security and Protection Measures

jutabet implements various technical and administrative measures to protect users' personal information from unauthorised access, disclosure, modification or destruction. These measures include:

• Data encryption during transmission using SSL/TLS protocols with regularly updated certificates
• Multi-layered firewall systems that monitor and block suspicious access attempts
• Role-based access control (RBAC) ensuring that only authorised personnel can access user data
• Regular security audits and penetration testing by independent security experts
• Clear incident response procedures to address any data breaches promptly
• Encrypted data backups stored at separate locations on a regular basis

7User Rights Regarding Data

As a jutabet user, you have the following rights regarding your personal information, subject to applicable legal requirements and licensing regulations:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right of erasure: You may request the deletion of your personal data, subject to record-keeping requirements for legal compliance.
• Right to withdraw consent: You may withdraw consent for certain data processing at any time, though this may affect your ability to use some services.
• Right to object: You have the right to object to the processing of your data for certain purposes such as marketing communications.
• Right to data portability: You may request to receive your personal data in a structured, machine-readable format.

To submit any request relating to the above rights, please contact the jutabet customer support team via live chat or email. We will respond to your request within a reasonable time and in accordance with the applicable requirements.

8Data Retention Period

jutabet retains users' personal information for as long as the account remains active, or for as long as necessary to fulfil the purposes stated in this Policy, or to comply with legal obligations and international licensing requirements.

When an account is closed or becomes inactive, personal information will be retained for the period specified by the relevant regulatory body before being deleted or fully anonymised. Financial records and transaction data may be retained for longer to meet audit and anti-money laundering (AML) requirements.

Data collected for security and fraud prevention purposes may be retained for a longer period to protect the integrity of the platform and other users.

9Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such cases, jutabet ensures that such data transfers are carried out with adequate safeguards, including legally binding data transfer agreements and security mechanisms equivalent to recognised data protection standards.

We always ensure that any party receiving jutabet user data is bound by strict confidentiality and security obligations.

10Privacy Policy Updates

jutabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any material updates will be communicated to users via in-platform notifications or email at least 14 days before they take effect.

The latest effective date will be clearly displayed at the top of this document. Continued use of the jutabet platform after the effective date of an amendment constitutes your agreement to the updated Policy.

If you do not agree with the amendments made, you have the right to close your account and stop using the platform. Please contact our customer support for assistance with the account closure process.

11Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way jutabet handles your personal information, please contact our dedicated privacy team through the following channels:

• Live Chat: Available directly on the jutabet platform, 24/7 in Bahasa Melayu and English
• Email: [email protected]

We are committed to taking every privacy-related query seriously and will respond within a reasonable time. For complaints that require more in-depth investigation, our team will provide regular progress updates.